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FAQ

FAQ

Leasing Questions

Do I need an appointment? Do you take walk-ins?

No appointment is necessary to tour our community; however, it is always appreciated if you call ahead to make sure we are available to provide adequate time for you to tour and ask questions. Please arrive no later than one half hour prior to closing if you would like to tour the property. Everyone over 18 must have a valid photo ID to tour the community.

Why do your prices have ranges?

Our apartment homes are priced individually based on the amenities and features.

What is the application fee and is it refundable?

Application fees are $40 per person 18 and older occupying the apartment. You may pay these by credit card, debit card, money order or cashier’s check. All application fees are nonrefundable.

How do I apply?

Applications may be found under the “floor plans” tab of our property website, or you can stop in the office for a paper application during business hours.

Which utilities do I pay?

The utilities vary based on floor plan. For the studio apartments, there is a $25 monthly fee that covers all utilities. For 1, 2 or 3 bedroom apartments, there is a flat monthly fee that covers water/sewer/trash and tenants are responsible for setting up gas and electric. In the town homes, residents are responsible for all utilities. For internet services, we recommend MetroNet.

What is the security deposit?

Security deposits start at $400, but will vary depending on qualifying criteria.

When is my rent payment due? What day of the month am I liable for a late charge?

Rent is always due on the first and a $60 late fee is assessed on the 6th of every month (even Sundays and holidays).

How can I pay my rent?

You can pay rent by setting up your online account on our website. This allows you to use a bank account (no fee) or credit card (with fee) to make payments.

What kind of pets do you allow? How many pets may I have?

Up to 2 pets, cats or dogs, are allowed. Any number of pets living in the apartment will then require a one-time, non-refundable $300 pet fee. The monthly pet rent is $35 for one pet. Breed restrictions apply, please contact the office.

Resident Questions

If I get a job transfer, can I break the lease?

Yes, if the lease buy-out fee has been paid. A 60-day notice is required before vacating your apartment, and the lease buy-out fee is one and a half times the rent amount. Please make sure that you reference your signed lease agreement and confirm policies with your Property Manager as there could be unique circumstances.

If I am part of the military and receive deployment or reassignment orders, can I break the lease?

Yes, service members can break their lease without penalty in certain circumstances through the Servicemembers Civil Relief Act (SCRA). Please contact the property manager as soon as possible in this situation. You will need to provide written notice and a copy of your military orders.

How can I refer a friend?

If you love our apartments and want to refer a friend, please let our office know! We offer resident referral programs throughout the year and would love for your friends and family to join our community.

If something needs to be repaired in my apartment, how do I report it?

You may call the office, send an e-mail, or leave a message with the answering service. You may also submit work orders online if you are enrolled in our online services.

Is renters’ insurance required?

Yes! We have partnered with a national renter's insurance provider that offers a policy that meets our minimum requirements. For your convenience, you can enroll online at www.ePremiumInsurance.com or by calling 1-800-319-1390. If you enroll with ePremium, they will automatically send us your proof of coverage upon policy activation, so there is nothing further you would need to do.

If you elect to obtain coverage from another insurance carrier, you will be required to provide proof of this coverage to the leasing office and the policy must meet our minimum requirements of $100,000 Liability Coverage and $10,000 Personal Property Coverage. Candlelight Park must be listed as an additional interested party or interested party on your renter's insurance policy:

Candlelight Park

PO Box 498067

Cincinnati, OH 45249